Last Updated: 11.12.2023

At PDF2All, accessible from pdf2all.com, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal data. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our service. This information may include:

1. Personal Information: When you register an account, subscribe to our Professional Plan, or contact us, we may collect personal information such as your name, email address, billing information, and any other details you choose to provide.
2. Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URL, and interactions with our site. This data helps us improve our service and monitor usage patterns.
3. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, remember your preferences, and analyze how users interact with our site. You can manage cookie settings through your browser, but certain features may not function properly if cookies are disabled.

2. How We Use Your Information

We use your information to provide, improve, and personalize our services. Specifically, we may use your data for:

1. Service Delivery: To process your document conversions, maintain your account, and communicate with you about your use of PDF2All.
2. Billing and Payments: To process payments for subscriptions and manage billing-related inquiries or disputes.
3. Customer Support: To respond to your questions, troubleshoot issues, and provide customer support.
4. Improvement and Analysis: To understand how our services are used, enhance functionality, and improve user experience.
5. Marketing and Updates: With your consent, we may send you updates, promotions, and news about our services. You can unsubscribe from marketing communications at any time.
6. Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to enforce our Terms & Conditions.

3. Legal Basis for Processing

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information in question and the specific context in which we collect it. We may process your information:

• To perform a contract: Processing is necessary for providing the services you request, such as document conversions and managing your subscription.
• With your consent: For optional uses like marketing, which require your explicit consent.
• To comply with legal obligations: To comply with applicable laws, regulations, and legal requests.
• For legitimate interests: For purposes like improving our services, enhancing security, and fraud prevention, as long as these interests do not override your rights.

4. Information Sharing and Disclosure

We may share your information under certain circumstances:

1. With Service Providers: We may share your data with third-party vendors who assist us in providing and improving our services (e.g., payment processors, cloud storage providers). These providers are authorized to use your data only as necessary to provide these services.
2. For Legal Reasons: We may disclose your information to comply with applicable laws, respond to lawful requests by public authorities, protect our rights and property, and ensure the safety of PDF2All and its users.
3. In Business Transfers: In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred to a new entity, subject to the same protections outlined in this Privacy Policy.

5. Data Security

We implement a range of technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission or storage is entirely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Usage and personal data are typically retained until your account is deleted or as required by applicable law. Afterward, we will either delete your information or anonymize it, except where we are required to retain it for legal, regulatory, or compliance purposes.

7. Your Rights and Choices

Depending on your location, you may have specific rights regarding your personal information:

1. Access: You may request access to the personal data we hold about you.
2. Correction: You have the right to correct inaccurate or incomplete information.
3. Deletion: You may request the deletion of your personal data under certain conditions.
4. Restriction of Processing: You have the right to request that we restrict the processing of your personal data.
5. Data Portability: You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.
6. Objection: You may object to our processing of your personal data in certain cases, such as for direct marketing purposes.
7. Withdraw Consent: If we rely on your consent to process your data, you may withdraw your consent at any time.

If you would like to exercise any of these rights, please contact us at [email protected]. We will respond to your request in compliance with applicable laws.

8. International Data Transfers

PDF2All operates globally, which means your information may be transferred to and processed in countries other than your own. We implement safeguards to protect your data in accordance with this Privacy Policy, including standard contractual clauses approved by regulatory authorities where necessary.

9. Third-Party Links

Our website may contain links to third-party websites. PDF2All is not responsible for the privacy practices or content of these websites. We encourage users to review the privacy policies of each website they visit.

10. Children’s Privacy

PDF2All does not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that information as soon as possible. If you believe we might have any information from or about a child under 16, please contact us at [email protected].

11. Changes to this Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. When we make updates, we will revise the “Last Updated” date at the beginning of this policy. We encourage you to review this page periodically to stay informed about our privacy practices. Your continued use of PDF2All constitutes acceptance of any changes to this Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

Email: [email protected]
Mailing Address:
PDF2All
4848 Lemmon Ave., Suite 100-808
Dallas, TX 75219
United States

13. Additional Information for EEA and UK Residents

Under the General Data Protection Regulation (GDPR) and the UK Data Protection Act, residents of the European Economic Area (EEA) and the United Kingdom (UK) have additional rights and protections regarding the processing of their personal data. We are committed to complying with GDPR and UK data protection laws, and we implement the necessary measures to ensure compliance with these regulations.

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with your local data protection authority.

By using PDF2All, you confirm that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting us with your personal information.